Customer Interaction Center
With the new capability, we no longer have to worry about the obsolescence of the system and we now can engage the business with the channels of their preference, online and offline with the best in class solutions deployed
Our leading speech to text solutions not only let you control your devices by voice or convert voice to text–they’ll also support multiple languages with natural language understanding or NLU.
|Realtime STT applications promotes higher agent call handling efficiency through greater empowerment|
|Realtime STT triggers script, process flow guides, knowledge base and activate CTI screenpop information needed for the conversation to agent screen. Agent no longer need to search for the information but it gets pushed automatically via voice recognition.|
|Ensure greater compliance and mitigate risk in QC process|
|With a highly reliable and accurate language module, our callsciber is used in many applications.|
|Minuting important meetings can never be so reliable, because over time, machines learning produce even more alarming accuracy.|
|Application in Medical records, court proceedings transcribing. Accurate and efficient.|
Customer Interaction Center
Paper Advertisement and many traditional advertising media has seen its pot of Gold disrupted and fast becoming a thing of the past. Social media and other digital media is fast becoming the rage of the new centennial.
Provide customers with the perfect experience, enabling them to use any device—mobile, web, phone—at any point in their interaction. Preserve context throughout their journeys by capturing all interaction data. Combine past interaction info from your existing systems with real-time experience data from Avaya Oceana. Then pair customers with the right agents and resources using attribute matching. Transitions are seamless—agents will have the right knowledge, so there’s no need to ask customers to repeat themselves
Irma’s customer interaction center solution helps improve the customers SLA to their end clients, its engine captures every interaction data and IRMA analytics translate this into actionable insights.
IRMA call scriber applications converts inventories of call recordings into searchable texts, and into data that can be analysed into marketable insights. For example, insurance industry uses our call scriber to analyse call recordings translated into texts, and improve the detection rate of risks in the calls.
IRMA Call Center Reports – Customisable to your call center matrices for training, sales analytics, risk management, process improvement, productivity and many applications.
IRMA represents the leader in inbound and outbound call centers solution. Experience in designing, implementation, project management, and operating more than 10,000 seats in the Asian region, IRMA is a leader in complex interaction center solutions.
We offers build to own, or leasing or outsourcing options for our clients. Call us for more information.
The founders of IRMA Insights combine years of experience in Information Technology (Data / Voice / Video / Infrastructure), Direct Marketing, Telemarketing, Digital and Media Marketing.
Understanding the evolution in consumers’ behaviour, IRMA adopts a direct approach by segmentising its big data, providing thus maximising returns and minimising marketing dollars through effective marketing channels.
Irma insights group forged partnership with Advanced Media, Inc. for IRMA Insights group of companies to provide state-of-the-art real-time speech to text technologies to companies in Singapore, South Korea, and Thailand. This is one of the group’s key initiatives into the artificial intelligence in speech analytics, especially in the area of contact center intelligences.
AI EXPO is Japan’s largest show specialised in artificial intelligence, gathering 400 exhibitors and 50,000 visitors.AMI, a listed company (TYO: 3773), is Japan’s largest provider of speech technology, and currently holds the largest market share regarding speech recognition technology as a pure-speech technology play company in Japan. AMI’s core technology “AmiVoice®” is a global technology leader in speech recognition, and the company has the goal of making it the de-facto standard interface technology for voice products within Asia.IRMA Insights is a leader in the Information Technology Industry specializing in Unified Communications. IRMA Insights is today the technology vendors for many Multi-National Companies such as Citibank, Toshiba, Chubb Insurance, AIA, Prudential, Bank Of Ayudhya to name a few. IRMA believes that it can forged its leadership position in the communication arena with AMI speech technology amongst its other analytics solution.
IRMA Management Team is a spin-off from a multinational outsourcing company, IRMA inherited a wealth of experience in data video & voice, physical and network security from its founders, being pioneers from SingTel / Telecoms Equipment. And combining and integrating these with years of reputable projects experience, formulating its very own competency in project consultation best practice in the niche area of data / voice / video and security for its clientele in the ASEAN Plus region.
IRMA has vast experience in designing and managing IT and security projects for its clientele, it has developed a strong infocomm know-how to support its marketing business activities with a distribution channels over multimedia platform
We strive for the highest professional standards in our work and aim to be the best in everything we do.
61 UBI Avenue 1 #05-07/08 Singapore 408941
E-mail : firstname.lastname@example.org
Hours : 9am – 6pm (Monday to Friday)